Housing Counselor

EMPLOYMENT STATUS: Full-time, 40Hrs/week
HOURS: Monday – Friday / Occasional Saturday
PRIMARY TEAM LEADER: Homeownership Program Manager
FLSA CLASSIFICATION:  Non-Exempt, Benefits Eligible
LOCATION: Kansas City, MO


JOB SUMMARY: Work to further the mission of Habitat for Humanity of Kansas City by providing direct counseling to clients seeking assistance in all areas of home buying and homeownership.



  • Support families through the Housing Counseling Program to improve their chances of homeownership through Habitat or a traditional mortgage loan.
  • Work directly and indirectly with prospective homeowners to strengthen their financial literacy through education programs. Includes: maintaining and preserving good credit, financial planning, asset building, creating budgets, and how to save for a down payment.
  • Follow-up efforts to track outcomes for each family and document all data into Mpact Pro client management system.
  • Follow HUD Housing Counseling program requirements and policies
  • Contribute to the strategic planning process, which includes engaging staff and other stakeholders in defining desired outcomes for the Financial Literacy Model and implementing a system to measure outcomes.
  • Engage in off-site programs that promote and enhance homeownership opportunities in the community.



  • Attend community and neighborhood meetings that focus around building community, financial literacy, and homeownership.
  • Actively recruit, train, support and empower unengaged residents and community representatives to enthusiastically participate, develop strategies and address root causes of poverty housing.
  • Become familiar with and assist in further implementing outcome measurements research & evaluation tactics; assist in generating and presenting qualitative/quantitative reports utilizing provided data and statistics.
  • Develop and coordinate strategies and programs designed to build and strengthen resident involvement. Promote activities and services, and creates sustainability through various forms of media.



  • Work closely with families selected into the Habitat for Humanity Homeownership program to ensure all education requirements are met.
  • Conduct one on one financial counseling with applicants.
  • Organize and/or conduct homeowner education classes.
  • Other duties as assigned.



  • Bachelor’s degree preferred or equivalent experience


  • Minimum of three years of relevant work experience, including but not limited to: mortgage/lending/real estate/case management
  • Experience in working with low-to-moderate-income families within a financial literacy program


  • Organization & Prioritization: Ability to meet deadlines, use time efficiently, and prioritize
  • Teamwork: Ability to work independently and work as an effective team member
  • Communication: Good communication and presentation skills with the ability to write professional documents and speak to groups of various sizes
  • Flexibility/Adaptability: Ability to work under pressure to handle frequent change, delays, and/or unexpected events
  • Interpersonal Skills: Good interpersonal skills with an ability to work with a variety of people and occasionally handle difficult situations and conflicts with finesse
  • Technical Skills: Proficiency with Microsoft Office Suite, Zoom and/or teams. Ability to quickly gain proficiency with Mpact Pro client management database software

Job Requirements

  • Pass HUD Housing Counseling exam within the first 60 days of employment
  • Complete Neighborworks Housing Counseling Training as assigned
  • Complete yearly Qualified Loan Originator training.
  • Willingness to maintain the flexible work schedule necessary to fulfill the responsibilities of this position, including evenings and weekends as needed.
  • Integrity, organization, attention to detail, and ability to maintain confidentiality.
  • Support and endorse the Habitat for Humanity mission.

Physical Requirements

  • Speak and hear in order to communicate with others 
  • Work at a desk or computer for extended periods of time
  • Move around the office, event, or construction sites
  • Apply physical dexterity, able to lift and carry up to 30 pounds
  • Must be able to independently operate a motor vehicle
  • Valid driver’s license and ability to travel to meet clients at other locations as needed



Most of the work for this job is conducted indoors at a desk, with periodic exposure to dirt, dust, dampness, construction debris, extreme temperatures, construction noises, fumes and odors from working on or visiting residential construction sites.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation (commensurate with experience). We work to maintain the best possible environment for our employees and strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

To Apply:

Please email cover letter and resume to applicants@habitatkc.org.