Homeownership Program Manager

Reports To: Homeowner Services Director

FLSA Classification: Full-time, Exempt, Benefits Eligible

Supervises: Housing Counselors and volunteers

 

JOB SUMMARY: The Homeownership Program Manager is responsible for ensuring a successful transition to homeownership for Habitat for Humanity homebuyers. The Manager will direct key aspects of the homeownership program; including homebuyer selection and support, and outreach. This position will also manage the HOPE education program that includes HUD Housing Counseling through pre-purchase, post-purchase, financial education, and foreclosure prevention.

 

HOMEOWNERSHIP PROGRAM

  • Convene stakeholders to manage the Homeowner Services selection process, market the program and qualify individuals based on current program criteria and ensure the process follows all applicable laws
  • Collaborate with Construction team to coordinate number of families selected, construction schedule, move-in dates, and management of warranty program
  • Collaborate with the Development team to create a marketing strategy for the recruitment of individuals for Habitat KC and HOPE programs
  • Work closely with individuals selected into the affordable homeownership program to ensure all program requirements are met and files are maintained for education classes, sweat equity, down payment, closing cost, house selection, color selections, etc.
  • Coordinate home dedications, groundbreaking and other events in collaboration with the Development Department.
  • Manage and coordinate the Homeowner Services Committee including recruit, train and empower to be advocates for Habitat KC

 

HOUSING COUNSELING

  • Support individuals through case management to assist with homeownership qualifications. Case management includes
  • One-on-one and group education.
  • Follow the approved HUD work plan to counsel clients in pre-purchase home buying, post-purchase and mortgage delinquency default, foreclosure prevention activities that include maintaining and preserving good credit, financial planning and asset building, creating budgets, establishing credit and how to save for down payment.
  • Enter all clients, activities, action plans and group education workshops in client management software.
  • Maintain electronic and paper files client files and group education workshops in accordance with HUD guidelines
  • Follow-up efforts to outcomes for each family and track all data in mPact Pro.
  • Manage the completion of HUD 9902 quarterly report, yearly HUD Audit, and all other requirements of HUD housing counseling program
  • Manage the completion of the quarterly Quality control of the HUD program and correct all deficiencies
  • Maintain records of all activities and outreach to affirmatively further fair housing including outcomes and impediments.
  • Manage the education program for all future homeowners, current homeowner and the community
  • Engage in off-site programs that promote and enhance homeownership opportunities in the community

 

COMMUNITY AND NEIGHBORHOOD OUTREACH

  • Attend community and neighborhood meetings that focus around building community, financial literacy, and homeownership.
  • Actively recruit, train, support and empower unengaged residents and community representatives to enthusiastically participate and for thriving neighborhoods and residents.
  • Assist in community needs assessments and outcome measurements research & evaluation tactics; assist in generating and presenting qualitative/quantitative reports utilizing provided data and statistics.
  • Develop and coordinate strategies and programs designed to build and strengthen resident involvement and improve the quality of life in the neighborhoods we are serving.
  • Develop relationship-driven community partnerships that strengthen and grow homeownership, home repair, and information/referral services.
  • Promote activities and services and creates sustainability through various forms of media.

Other Key Responsibilities

  • Organize programs and activities in accordance with the mission and goals of the organization
  • Ensure department goals and budgets are met
  • Produce accurate and timely reporting of program
  • Manage Habitat KC Housing Counselors to ensure goals are met
  • Manage the AmeriCorp position, if applicable. This position manages all of the families in the program to ensure the sweat equity and other program requirements are being met
  • Manage the relationship with current homeowners to increase connection, engagement and satisfaction

 

QUALIFICATIONS

Education

  • Bachelor’s degree or equivalent experience

Experience

  • Minimum of three years relevant work experience, preferably in a non-profit
  • Experience in community data collection, entry, and analysis preferred
  • Valid driver’s license and ability to travel as needed
  • Experience in working with a diverse constituency to implement a financial literacy program

Competencies

  • Organization & Prioritization: Ability to meet deadlines, use time efficiently, and prioritize
  • Teamwork: Ability to work independently and work as an effective team member
  • Communication: Good communication and presentation skills with the ability to write professional documents and speak to groups of various sizes
  • Flexibility/Adaptability: Ability to work under pressure to handle frequent change, delays, and/or unexpected events
  • Interpersonal Skills: Good interpersonal skills with an ability to work with a variety of people and occasionally handle difficult situations and conflicts with finesse
  • Technical Skills: Proficiency, or ability to gain proficiency, in mPactPro client management database software and Proficiency with Microsoft Office Suite

Job Requirements

  • Willingness to maintain the flexible work schedule necessary to fulfill the responsibilities of this position, including evenings and weekends as needed.
  • Integrity, organization, attention to detail, ability to maintain confidentiality.
  • Support and endorse the Habitat for Humanity mission.

Physical Requirements

  • Speak and hear in order to communicate with others
  • Work at a desk or computer for extended periods of time
  • Move around the office, event or construction sites
  • Apply physical dexterity, able to lift and carry up to 30 pounds
  • Must be able to independently operate a motor vehicle

 

WORK ENVIRONMENT

Most of the work for this job is conducted indoors at a desk, with periodic exposure to dirt, dust, dampness, construction debris, extreme temperatures, construction noises, fumes and odors from working on or visiting residential construction sites.

 

GENERAL

We value our employees’ time and efforts. Our commitment to your success is demonstrated by our competitive compensation (commensurate with experience).  We work to maintain the best possible environment for our employees and strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

To Apply

Please email cover letter and resume to applicants@habitatkc.org.

 

EOE